Frequently Asked Questions

How do I place an order?
Visit our official website, choose the desired product, click “Add to Cart” or “Buy Now,” and complete your secure checkout.

Do you have a physical store?
No. We operate exclusively online.

Do you ship internationally?
Yes. We ship to most countries, including Spanish-speaking regions, Spain, and the United States. Available shipping options will appear at checkout based on your address.

How long does delivery take?
Processing time: 1–3 business days after payment confirmation.
Estimated delivery: 5–12 business days, depending on destination and courier.
A tracking code will be provided once your order is shipped.

What payment methods are accepted?
We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Some devices also support Apple Pay and Google Pay.

Can I pay in cash or upon delivery?
Currently, we only accept online payments.

Can I change my order or address?
Orders can only be edited or canceled before processing. Once dispatched, changes cannot be made.

Can I add more items to an existing order?
No. For operational reasons, new products must be purchased in a separate order.

Where do products come from?
We work with fulfillment centers located in various countries (USA, Europe, and Asia). Shipments are sent from the most efficient warehouse based on your location and product availability.

I only received part of my order—is that normal?
Yes. Orders containing multiple products may be shipped separately, each with its own tracking code.

What is your return policy?
You have 7 days for returns due to dissatisfaction and 30 days for manufacturing defects. Items must be unused and in original packaging. Shipping costs are non-refundable if the correct product was delivered.

My delivery is delayed—what should I do?
Check your tracking code. If the delay exceeds the estimated timeframe, contact our support team for assistance.